What are key performance indicators (KPIs) in evaluation?

Key performance indicators (KPIs) are crucial metrics used to measure the effectiveness and success of a program. They provide quantifiable data that can be analyzed to assess how well the program is performing against its objectives. These indicators help evaluators determine if the desired outcomes are being achieved and to what extent resources are being utilized efficiently.

KPIs can encompass a range of data points, including financial performance, participant outcomes, engagement rates, and other relevant metrics. By focusing on KPIs, organizations can make informed decisions regarding program improvements, resource allocation, and strategic planning based on solid evidence of performance.

In contrast to other options, focusing solely on participant satisfaction limits the scope of evaluation, as it does not capture the broader effectiveness of a program. Qualitative assessments alone provide valuable insights but do not provide the measurable data necessary for rigorous evaluation. Lastly, projecting outcomes based purely on external trends does not directly assess the current effectiveness of a program and can lead to misguided conclusions without concrete data from actual performance indicators.